FAQ

Will it fit my instrument?

Yes, that's the whole idea. Every stand, mount, and set of cheeks is sized to a specific instrument, down to the footprint, the I/O, and the screw pattern. If your gear is in the product title, it fits.

What if my instrument isn't listed?

Ask. Most of what we make started as a request. Email help@noizzi.com with the model and we'll tell you if it's in the works, or whether a general-size stand like the Angled Stand for Synth Modules will do the job.

How long does it take?

Nothing is stocked. Your piece is cut when you order it. Most pieces ship in 2 to 3 weeks; larger mounts take 3 to 4. The lead time is on every product page.

Do you ship outside the US?

Yes. US shipping is free. International shipping is charged at checkout, and any import duties are the buyer's responsibility.

What wood do you use?

Walnut by default, it's our favorite. But most pieces can be made in oak, maple, or another hardwood; just ask before you order or leave a note at checkout. Now and then we run limited editions in wenge, rosewood, or other exotics. Join the email list to hear about those first. See the woods side by side.

Is everything solid wood?

Almost. A few pieces are built in Baltic birch ply or a premium composite because it's the right material for the job: stiffer, lighter, or more stable across a wide span. When that's the case it says so on the product page.

I don't like walnut. Am I in the wrong place?

No. Tell us what you like, oak, maple, something lighter, something darker, and we'll tell you what we can do.

Will the grain look like the photos?

Close, never identical. Walnut ranges from pale tan to deep chocolate, and every board is different. Pairs (cheeks, side panels) are grain matched to each other. If you want a say in the board, tell us in the order notes.

Does the stand block the back panel?

No. Every stand is designed with clearance behind and below so cables run where they need to. Decksaver covers fit on the pieces marked Decksaver compatible.

Do cheeks need modification to the synth?

No. Cheeks use the factory screw holes. Some of our cheeks are thicker than the originals, so most sets ship with new screws sized for the wood. Where the factory screws fit, we say so on the product page and you reuse them. Either way it's a ten minute swap.

What tools do I need?

A #1 or #2 Phillips screwdriver for any mount or set of cheeks. Stands need nothing. It's also on the product page and on the assembly sheet in the box.

Is the wood stained or colored?

No. We don't stain, dye, or tint. The color you see is the wood. Walnut is brown because walnut is brown. The only exception is a special edition that says so by name.

Does it come assembled?

Stands arrive ready to use. Cheeks and multi-tier mounts ship flat with their screws and assemble in about ten minutes with a Phillips screwdriver.

Can I return it?

Yes. 30 days, no questions. If you don't love it, we cover the return shipping. Email help@noizzi.com and we'll send a prepaid label. Custom-size pieces are the exception.

Do you do custom work?

Sometimes. Custom sizes for gear we already support are usually a yes. Fully custom furniture is case by case. Email with what you have in mind.

Do you offer an affiliate or artist program?

Yes. If you have an audience of musicians, email help@noizzi.com with a link to your channel.

Shipping and lead time

Lead time. Every piece is made to order. Standard pieces ship in 2 to 3 weeks; multi-tier mounts in 3 to 4 weeks. You'll get an email when it's on the way.

US shipping. Free, every order, no minimum. Expedited options at checkout.

International. Rates calculated at checkout. Import duties and taxes are the buyer's responsibility. If a package is refused for unpaid duties, the refund is less the return shipping cost.

In the box. Any screws you need (new ones sized for the wood, unless the product page says the factory screws fit), the assembly sheet, and a care card. Bring a #1 or #2 Phillips screwdriver.

Damaged in transit? Photograph the box and the piece, email help@noizzi.com within 48 hours, and we'll replace it.

The Noizzi Guarantee

If you don't love it, we pay to bring it back.

Live with it for 30 days. If it isn't right, wrong color, wrong angle, wrong anything, email help@noizzi.com and we'll send a prepaid return label. No questions, no restocking fee. Refund lands on your original payment method within 10 business days of receipt.

Custom-size and personalized pieces can't be returned. Everything else can.